Refund and Return Policy

Policy Overview

Eligibility Period: You have 14 calendar days from the delivery date to initiate a return or exchange.

Types of Compensation: We offer Store Credit and Exchanges of equal value only.

Contact Requirement: Contact us at ashnamehakstudio@gmail.com with your order number before sending back any products. Unapproved returns will not be accepted.

Eligibility Criteria

Store Credit Requirements:

Product must be in its original packaging, unused, and unopened due to hygiene reasons.

Products bought during sales, at discounted prices, or with discount codes above 20% are not eligible.

Only purchases from our official website are eligible.

Products from authorized retail/reseller stores should be returned to the reseller.

Outbound Shipping Costs: ₹100 deducted from the Store Credit.

Important Notes

Store Credit Only: No cash refunds are provided.

Notification Period: Our courier partner will notify you via SMS/WhatsApp for shipment updates. Ensure your contact details are correct as per your order confirmation.

How to Return a Product

1. Contact Support: Email  ashnamehakstudio@gmail.com to initiate a return for Store Credit.

2. Prepare Your Return: Use recommended mail or a trackable package.

Ensure the product reaches us within 14 days of receipt.

3. Download Return Label:

Open your order confirmation email.

Click ‘View Your Order.’

Download the return label from the ‘Return Label For Your Order’ section.

Print the return label.

4. Shipping Expenses: You are responsible for return shipping costs.

5. Restocking Fees: ₹150 plus ₹10 per product. Deducted from Store Credit if applicable.

Complaints

Timeline: Raise complaints within 48 hours of order receipt.

Process: Email  ashnamehakstudio@gmail.com with supporting images.

Resolution: Replacements or Store Credit for valid complaints only.

Lost or Undelivered Packages

Delivery Confirmation: Based on the delivery partner’s official website.

Action for Lost/Stolen Packages: Wait 14 days post-shipment, file a police report, then provide it to us for a Store Credit of equal value.

Order Cancellation and Modification

Cancellation: Not possible if the order is processed and packed.

Modification: You can change address and contact details only before shipping. Contact  ashnamehakstudio@gmail.com immediately. Product selection cannot be modified.

Store Credit Details

Validity: 60 days from issuance.

Currency: Issued in INR.

For Cash on Delivery orders: All refunds are processed as store credits.

For any further questions or concerns, please contact us at:

Call Us: +91 93184 06801

Email:  ashnamehakstudio@gmail.com